Customer Service
Pre-Launch Customer Care
We’re here to help. This is a preview-only site—shopping opens Summer 2026.
Customer Service Selection
Shipping & Orders
(Launch Info)
Shipping begins Summer 2026.
Once the HER GLOSS™ online shop opens, you will receive:
-
An order confirmation email after purchase
-
A shipping confirmation email with tracking once your package ships
Shipping Locations:
Shipping details (including regions, rates, and delivery timelines) will be posted closer to launch.
Return & Refunds Policy
Returns & Refunds (Lip Gloss Policy)
Due to hygiene and safety standards, we do not accept returns or exchanges on opened or used lip gloss.
Condition: Items must be in original, unopened, and unused condition (including original packaging).
Return Window: Returns are accepted within 14 days of delivery (for eligible items).
Exchanges: Not offered; returns are for refunds only.
How refunds work: Once your eligible return is received and inspected, approved refunds will be issued to the original payment method. (Processing times may vary by bank/provider.)
Damaged, Defective, Or Wrong Item Policy
If your order arrives damaged, defective, or incorrect, we’ll make it right.
Please email customerservice@herglossofficial.com within 72 hours of delivery and include:
-
Your order number
-
A brief description of the issue
-
Clear photos of the item(s), packaging, and shipping box (if applicable)
Once reviewed, we will provide a replacement or refund, depending on the situation and availability.
Ingredients, Sensitivities & Allergies
Your comfort matters. Because skin sensitivities vary from person to person:
-
We recommend performing a patch test before full use.
-
If irritation occurs, discontinue use immediately.
-
For hygiene reasons, we cannot accept returns on opened products, but please contact us so we can support you.
Ingredient details will be available on product pages at launch.
FAQs
When does HER GLOSS™ launch?
HER GLOSS™ launches Summer 2026. Join the waitlist to be the first to know when shopping opens.
Are HER GLOSS™ products vegan and cruelty-free?
Yes. HER GLOSS™ is vegan and cruelty-free, with a focus on clean formulas.
How do I join the waitlist?
Use the Join the Waitlist form on the website. Waitlist members receive early access to product drops and updates.
Do you offer exchanges?
No. Exchanges are not offered; returns are for refunds only (eligible items must be unopened and unused).
What if I have a question not listed here?
Email us anytime at customerservice@herglossofficial.com and we’ll gladly help.